Frequently Asked Questions / FAQ’s

We are sure you have many questions to ask so to help you on your way we have put together a list of some of those most frequently asked.

Who will photograph my wedding?

I photograph every wedding personally. All the work you have viewed on the web site and in our portfolio albums are all from real weddings and photographed by me and my husband Jason. Just like me, Jason is also a full-time professional photographer and works with me where the requirement is for two photographers.

How long will it be before we see our photographs?

We don’t show or make available the images to anyone before you have had the chance to see them first.
Producing fabulous imagery is what we do and at the studio the post production process takes your images through several stages where Jason and I each play a role in producing the finished look. The USB of your high resolution images will be ready in approximately 10 working days. If you are having an album, once we have finalised your design it takes approximately 6 weeks for your bespoke wedding album to be lovingly assembled and delivered to you.

Can my family and friends view the photographs online?

Certainly. We create an online gallery for you, your family and your friends to view. The gallery is password protected and the password will be emailed to you to pass on. If after you have seen all the images you would like to make them public so that a password is not needed, let us know and it can easily be removed.

Although you are based in Surrey – do you travel?

Yes of course. We will travel to wherever in the world you are having your wedding. Whilst most of our weddings are in Surrey, Hampshire and the surrounding counties, we have covered most of the UK. If your wedding is outside of the UK we can provide a quote specific to your needs.

What happens if the weather is bad?

You cannot change the weather. Come rain or shine your family and friends will be there to see you get married and whatever the day holds in the skies above we have the experience to cope and adapt to the conditions to produce the very best imagery.

We love your work and would like to book you – what do we do now?

Firstly, thank you and we really look forward to being part of your day. If we haven’t already met then we should arrange a time where you can see some portfolio albums, talk about your wedding and more importantly meet in person. If you decide to book then we ask for a £250.00 deposit, which secures your date. Call us on 0333 577 5123 – free/inclusive from most landlines and mobiles or email us studio@jonesandco.co

Album or files – or both?

We use only the finest handmade albums from around the world. Each page in every album is imaginatively designed in-house and flows throughout to tell the story of your day. It will contain the images you have selected from your day. The complete design is shown to you for your approval before we produce the album.

You may wish to have high resolution files from which to make your own book. The photographs from your day are carefully edited and thoughtfully enhanced for colour, look and feel. The images come with a licence for your own personal use.

You may decide that you want both and albums and files, along with prints, wall art, desktop frames, etc and any of these can be created and supplied at any time.

Do you have insurance?

We are fully insured for your peace of mind.

I have another question.

If you have another question that we haven’t answered here then please get in touch. Call us on 07976 277353 or 0333 5775 123 – inclusive in most mobile contracts or email us studio@jonesandco.co